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Willeka: It was really quite easy to switch to Bendigo Bank.
We particularly wanted to go with a community focused bank.
We wanted offset accounts as well, so that our money is working for us.

David: I mean the interest rate has just come down enormously.

Willeka: Yeah, absolutely.
So that was that was the key catalyst for the change and that was certainly more than met our expectations.
We're set to save $5,329 in the first year.

Sharee: I met The Cox family through an online inquiry that I received for them to complete a Home Loan Health check.
I knew there and then that I was going to be able to help them.
The conversation is always about, yes, we want to help you now, but what is your long-term goal?
When do you want this debt to be paid back?
Let's structure it so that it's good for them, but also it gets them into a debt free environment.
The way I'm making home loans easier for customers is by offering virtual appointments and also digital applications, so that they don't have to come into the branch.
I can assist them from their home environment.

Willeka: Managing the home loan online is really easy.
You have all of the accounts, the offset accounts listed as well.
The app's great.
We have total transparency of all of the accounts and incomings and outgoings interests.
So it works really well.
In terms of the impact on our personal life goals.
We're looking at travel, going to Canada next year, looking at retirement a bit further and the track, and this helps us get there.
I have to say, Sharee was really personable.
We felt like we'd known her a long time.
She made everything really easy for us.

David: It was really lovely.

Willeka: And I know that if I go into a branch and I feel like I know someone at the bank as opposed to being a number.

Sharee: We're big on home loans, but we're even bigger on making our customers feel supported in what can be a daunting process.