Find information that may be important to you.
Codes of practice
We comply with a range of codes of practices including:
- Banking Code of Practice
- Code of Operation for the Department of Human Services and the Department of Veterans' Affairs
- ePayments Code
Resolving a complaint
We love to hear from you whether it's a compliment or a complaint. It is important for us to know what we do well and we are just as keen to hear when we have not met your expectations no matter the circumstance.
Find out what to do if you have a complaint related to the Bendigo and Adelaide Bank Group.
Disclosure documents
Access all Bendigo Bank disclosure documents, including:
- terms and conditions for products and services
- product disclosure statements
- privacy disclosure statement
- electronic communication consent
- financial services guide, and more.
Electronic verification terms and conditions
Electronic verification allows us to verify your identity by using electronic tools and external data sources. Find out about our electronic verification terms and conditions.
Financial Claims Scheme (FCS)
An Australian Government scheme that provides protection and quick access to deposits in banks, building societies and credit unions in the unlikely event that one of these financial institutions fails.
Privacy
Learn how we manage personal and credit related information through our:
- Bendigo and Adelaide Bank Group Privacy Policy
- Credit Reporting Policy
- Credit Reporting Statement of Notifiable Matters
- Consumer Data Right
Target Market Determinations (TMD)
Target Market Determinations for financial products distributed by Bendigo Bank are to ensure that the right products end up in the hands of the right customer. We do this by focusing on our customers in the design and distribution of our financial products.
Website terms of use
The terms of use for the Bendigo Bank website sets the rules for using our website with our rights in, and restrictions on your use of, the site, product and services information, third party content and jurisdiction.
