Bendigo Bank boosts support for customers experiencing vulnerability with Thriving Communities Australia partnership

Bendigo Bank today announced a new partnership with not-for-profit Thriving Communities Australia (TCA) to help the most vulnerable members in our community gain improved access to key financial services.

With a focus on improving access to essential services for all Australians, TCA facilitates learning and collaboration among partner organisations with the aim of creating a unified approach to assisting customers experiencing vulnerability. As a partner of TCA, Australia’s most trusted bank will have access to a valuable network focused on delivering improved customer outcomes.

Chief Customer Officer Consumer, Taso Corolis, said the Bank was proud to partner with TCA to continue improving support available for those experiencing vulnerability including customers, staff, suppliers and the wider community.

“This is another step in the Bank’s journey to better serve customers experiencing hardship, to strengthen support networks and remove barriers to essential services,” Mr Corolis said.

“Our partnership with TCA will help us continue to drive positive change through collaboration and community-led initiatives and create lasting impact for individuals and communities facing vulnerability,” he said.

“We all have a part to play in assisting vulnerable members of our community and Bendigo Bank is committed to ensuring everyone feels safe and empowered when banking.”

The partnership with TCA follows the launch of the Bank’s foundational Financial Inclusion Action Plan in 2023, which outlines actions, initiatives and commitments aiming to provide greater financial resilience and control for the Bank’s 2.7 million customers, staff and the broader communities to realise their respective financial goals.