Bendigo Bank home loan customers the most satisfied in Australia

Bendigo Bank home loan customers are the most satisfied in Australia, a survey of more than 45,000 Australians across the nation’s 10 largest banks has found.

New findings released by Roy Morgan show Bendigo Bank had the highest home loan customer satisfaction rate in the six months to December last year, sitting at 87.7%.

In the announcement, Roy Morgan credited the achievement to the Bank’s “strong focus on customer service.”

Chief Customer Officer for Consumer Banking at Bendigo Bank, Taso Corolis, said the result was a credit to the hard work Bendigo Bank team members put in every day to deliver great outcomes for customers.

“Whether you are buying your first home or purchasing an investment property or perhaps refinancing, quality products and personalised service matters. That’s why we are so pleased to be recognised as having the most satisfied home loan customers,” Mr Corolis said.

Mr Corolis said the result is particularly heartening at a time when overall customer satisfaction among Australia’s top banks had declined 0.6% from the same time the previous year, according to the data that analysed the six month period to December 2024.

In addition to having Australia’s most satisfied home loan customers, Bendigo Bank is also Australia’s most trusted bank, and is consistently voted one of the top 20 most trusted brands nationwide.