Using my card
By keeping your card safe and not sharing personal information with others, such as your PIN, you won’t be held responsible for transactions made on your card by someone else.
At Bendigo Bank, we do everything we can to help prevent fraud, and have the following precautions in place to protect you and your money.
Daily transaction limits
To reduce risk of fraudulent activity, all cards carry daily transaction limits. These include:
Default maximum daily withdrawal limit applied per card for ATM cash withdrawals is $1000 – cheque/savings is to be selected.
Purchases completed by selecting Credit, Debit Mastercard® or Visa Debit are limited to the balance of the account or available credit.
Additional limits or restrictions on the value or volume of transactions may be applied by the merchant or for certain card types.
Contactless card technology
A chip containing secure encryption technology is embedded within all debit and credit cards. It is designed to meet global security standards and prevent the likelihood of fake or counterfeit cards being produced.
Contactless card technology enables you to complete fast and secure transactions for purchases.
- Your transaction is completed within seconds, no need to insert or swipe your card.
- No accidental transactions. Your card must be held within 4cm of the card reader for more than half a second for a transaction to occur.
- Your card remains in your possession throughout the transaction.
- Each purchase is transmitted with a unique code. There is small chance for fraudsters to replicate a transaction.
- You will not be held liable for any transactions performed without your permission, as long as you take reasonable care when using your card.
Regular payments
'Recurring payments' are regular payments from your card. This is where you give your card details (card number, expiry date and security code) to a merchant or supplier to allow them to charge your card regularly to pay for the services they provide you. They lower the chances of missing a payment. If an amount is taken without your consent then you can dispute the charge using our dispute a transaction process.
You can set up recurring payments with a merchant to pay for:
- services such as subscriptions, gas or electricity, or
- purchases that you intend to pay off over an agreed amount of time such as buying a mobile phone on contract.
Find more information on the different types of regular or recurring payments.
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Things you should know
Terms, conditions, fees and charges apply. All information, including interest rates and fees, is correct as at 9 November 2023 and is subject to change. Full details available on application. Credit criteria apply. Credit provided by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL/Australian Credit Licence 237879 (‘Bendigo Bank’).
