The BID app.

Yes, we currently have a native BID mobile app for iOS and Android mobile operating systems.

If you're an iPhone/iPad user (iOS), you can download the app from App Store. If you're an Android user, you can download the app from Google Play.

For security reasons, please only download the BID mobile app via the official App Stores or directly via the App Store links on your device.

Yes. For Android users, the mobile app is optimised for tablets. For iOS users, there is a dedicated iPad App that you can download from the App Store.

For Apple devices we support iOS 15.6 and above. For Android devices, the minimum OS version is 7.0 and above.

If enabled on your phone there will be a prompt to set Biometrics on your first login. You can also enable this feature at any time by tapping on the ‘More’ menu and then ‘Settings and Security’.

You must not enable Fingerprint or Face ID login where another person’s fingerprints/Face ID are registered on your mobile device. This is because they will be able to access your trading account and you will be responsible if they place any orders using the app. You can turn this feature off at any time via ‘Settings and Security’.

Yes, you can access the BID mobile app provided your mobile phone/tablet has access to the internet. If you are on international roaming, additional carrier charges may apply.

Yes, the BID mobile app supports all the order types available on the platform.

Sharesight™ offers a separate app, which will track your tax data held with them. To find out more about the Sharesight™ mobile app click here.

Yes, you can. You can view a summary of the loan, investments, collateral and available funds, as well as placing and amending orders.

You can manage your Dynamic (Streaming)/Live (click to refresh) data settings via the web platform. Once setup, your preference will automatically flow through to your mobile app.

Yes. Full Market Depth is available on the mobile Stock Summary pages for ASX stocks and within the Order Ticket. Data refresh rate depends on the market data package you have chosen, i.e. Dynamic, or Click to Refresh.

Yes. You can login to your Desktop and Mobile App at the same time.

Yes. We have integrated TradingView's © advanced charts into our mobile and iPad apps. Choose from nine different chart types and over 100 technical indicators and drawing tools.

Yes, we are committed to a process of continual improvement. Stay up to date by ensuring you have the latest version installed.

If you’d like to close your account, please log into the web platform or mobile app and navigate to:

• Platform: Select Settings> Personal Details> Select ‘Request Account Closure' button.
• Mobile App: Select the information icon next to the account number you want to close> Select ‘Request Account Closure’ button.

If you're having trouble placing an account closure request, please email our client services team via info@bendigoinvestdirect.com.au

An account closure request can be submitted by an account owner when the following criteria are met:

• There are no open positions (Trades/Options) present on the account - please cancel or wait until trades/options are settled.
• There are no pending settlements present on the account - please wait until orders are settled.
• There are no Mfund holdings present on the account - please sell your Mfund holdings or make a request with your preferred broker to initiate a transfer of those holdings to that broker.
• There are no international holdings (non-AU holdings) present on the account - please sell your international holdings or make a request with your preferred broker to initiate a transfer of those holdings to that broker.
• If funds are present on your account, withdraw your funds or ensure an external bank account in a name that matches your account name is linked before the account closure request is submitted. If you close your account, we will not delete the user data or personal information we have collected about you in association with your account. All personal information will be retained in accordance with our Privacy Statement. To view our data retention practices please view our Privacy Statement.

PLEASE NOTE: The above instructions are for submitting an account closure request only. Your account will not be closed until Bendigo Invest Direct has accepted and processed the request. For faster processing, please ensure your account has no shares or holdings before placing this request.

It is also recommended that relevant account and trading statements are downloaded before placing a closure request. You will be notified via email once your account is closed.