Support

We're here for you. Providing help and support when you need it, such as using e-banking and the Bendigo Bank app, as well as other popular topics.

e-banking security

Bendigo Bank is conscious of protecting the security of all customer information. Learn more about the wide range of security measures in place for our e-banking.

Accessing e-banking support

Find out everything you need to know for accessing e-banking either online or via the Bendigo Bank app. You can also watch our interactive demo to explore e-banking further.

e-banking upgrade

e-banking security for all our customers is being upgraded as we replace traditional security tokens with modern multi-factor authentication (MFA) technology.

Romance scams

Multi-factor authentication / Security token

Multi-factor authentication (MFA) is a security measure that requires a combination of at least two factors. Learn more about MFA including how to set up your security token or what to do if your security token is not working.

How to keep your online banking safe and secure

Digital banking makes managing your finances easy. But how secure is online and mobile banking? At Bendigo Bank, we’re committed to keeping you safe. We use various security measures to protect customer information.

Ensure you’re protected with multi-factor authentication

Multi-factor authentication (MFA) is a simple and effective way to protect your accounts from scammers.

Device security

Learn how to to keep your device(s) secure and what to do if your device is ever lost, stolen, broken, or replaced.

Protect my card

Tips to keep you and your Bendigo Bank card protected.