What are money mule scams?
A money mule refers to a person who receives illegally obtained money from someone into their account, then transfers it to another person or account. Some money mules know they are assisting with criminal activity. Others are unaware that their actions are helping to move the proceeds of crime.
What is a money mule scam?
What to look out for
- Online job adverts with offers of easy money, minimal hours and no experience required.
- Be wary of offers from people or companies overseas as it makes it harder for you to verify them.
- Requests to open a bank account or cryptocurrency at someone else’s direction.
- Sending money to an online love interest, even if the love interest has sent you money first.
- Unsolicited emails, text or calls advising you of a competition win that you do not remember entering - if you are redirected to a WhatsApp chat it’s likely to be a Job Scam or Mule Scam.
How to protect yourself
- Don’t accept a job that asks you to transfer money. They may tell you to send money to a ‘client’ or ‘supplier.’ Say no. You may be helping a scammer move stolen money.
- Be wary of offers from people or companies overseas as it makes it harder for you to verify them.
- Never send money to collect a prize. That’s always a scam, and they might be trying to get you to move stolen money.
- Never give your login details to anyone.
- Research the company or person online to confirm they are legitimate.
- Decline any easy money offers; if it sounds too good to be true, it probably is.
Let us know ASAP if you think you have been the victim of a scam
Things to remember
- Never provide your 6-digit e-banking security code to anyone - in person, over the phone or online even if they claim to work for your bank and have personal information about you.
- Never provide a caller with remote access to your computer.
- We will never ask you for your e-banking PIN, e-banking password or 6-digit e-banking security code.
- We will never ask you to login to e-banking via a link sent in an SMS or sent in an email.
- We may call from time to time and ask to verify your identity by asking for your verbal password. However, we will never ask you for any PIN, password or security code relating to your e-banking. If you feel uncomfortable, you can always verify our branch contact details on our website and call us back.
If you need help or more information
Phone
If you have clicked on any suspicious links and entered your e-banking details:
Call 1300 236 344 (in Australia) or +61 3 5445 0666 (from overseas - standard international call charges apply)
Monday to Friday - 8am to 9pm AEST/AEDT*
Weekends (Saturday and Sunday) and some public holidays - 9am to 8pm AEST/AEDT
*Excludes Christmas Day
SMS
If you have received a suspicious SMS message claiming to be from us, you can forward it to 0429 557 997 for investigation.
Please note you will not receive a personal response from 0429 557 997.
If you have received any suspicious emails, you can forward them to us via email.
Please note you will not receive a personal email response from us.