Contact us
Disputes and refunds
All complaints, grievances and disputes will be treated seriously, quickly and in a timely manner.
If you believe that there has been an error with your donation, you should notify the Community Enterprise Foundation directly on 1300 304 541 and confirm that notice in writing, or by filling in our online form as soon as possible so that the Community Enterprise Foundation can resolve your query quickly.
Any issues should be directed to the Community Enterprise Foundation in the first instance so that the Community Enterprise Foundation can attempt to resolve the matter. If you are not satisfied with the outcome, you can still refer it to your financial institution which will obtain details of the disputed transaction and may lodge a claim on your behalf.
Things you should know
The Community Enterprise Foundation (CEF) is proud to facilitate the work of a wide range of very generous donors. However, all funding distributed by the trusts concerned is at the discretion of the trustee – Sandhurst Trustees Limited whilst at all times taking into account donor wishes and advice. All grants and scholarships are made from the relevant trust administered by CEF on behalf of Sandhurst Trustees Limited, as trustee. Sandhurst Trustees Limited ABN 16 004 030 737 a subsidiary of Bendigo and Adelaide Bank Limited ABN 11 068 049 178.
Grants and appeals outlined are administered by CEF and allocated from the following trusts:
Community Enterprise Foundation (DGR) ABN 69 694 230 518
Community Enterprise Charitable Fund (TCC) ABN 12 102 649 968
Community Enterprise Foundation Disaster Relief Fund ABN 71 589 381 152
