Resolve a complaint

If you wish to make a complaint related to Bendigo Bank products or services, any of our staff can assist you. You can also contact us online using our secure Customer Feedback form.

Customer Advocate

Bendigo and Adelaide Bank has a Customer Advocate to champion the voice of our customers and strive for fairer outcomes. We want to ensure that in every interaction with us you are treated fairly and with respect, no matter your circumstance.

Consumer Data Right policy

Our Consumer Data Right (CDR) policy sets out how we will manage your banking data in accordance with the Consumer Data Right. It also outlines how you can request access to or correction of your banking data and our complaints process.

Privacy

Access the Bendigo and Adelaide Bank Group privacy and credit reporting policies to learn how Bendigo Bank manages personal and credit related information.

Vicki Carter appointed as non-executive director

Contact Community Enterprise Foundation

Make an enquiry about grants, scholarships, or appeals.

Credit reporting policy

Our Credit Reporting Policy contains important information about how Bendigo and Adelaide Bank Group manages credit related personal information.

miVoice

miVoice is an online customer community where you can share with us your views, opinions and ideas.

Important information

Find information that may be important to you including product disclosure documents, codes of practice, Financial Claim Scheme, how we manage your privacy, our website terms of use, and more.

Bendigo Bank celebrates 20% uplift in customer service efficiency